Getting help
Support for PlainQuill is by email. This page says where to write, what to include, and where the answers to common questions already are.
How to reach us
Write to hello@plainquill.com. It is a mailbox rather than a form, and one address serves every question: before you sign up, about an account, a piece or a connection, and about your data or the terms.[1] The support email link in the dashboard goes to the same address. Include the account name and, for a question about a piece, its title.
Refunds
Ask for a refund by email, sent from the address on your account. Ask within 7 days of a payment and you get all of it back while fewer than 7 articles have been generated since that payment. From 7 on, you get back the part that covers the articles not yet generated. The rule in full is on the pricing page[2] and in the terms[3].
Your data
Requests about your personal data go to the same address and are answered within 30 days, as the privacy policy states.[4] What is deleted, and when, is on the data deletion page.
Connected assistants (ChatGPT and Claude)
An assistant such as Claude or ChatGPT reaches an account only after the account holder signs in to the dashboard and chooses which account it may use and what it may do.
To disconnect one:
- Sign in to the dashboard and open Channels.
- Find the card "Connect Claude or ChatGPT" and its list of connected apps.
- Press Disconnect next to the app.
From that moment the app can no longer reach the account. An access key made for an assistant on the same page is revoked there too, with Revoke.
How the connection works, step by step, is documented in llms.txt.[5]
Where the answers already are
- How it works: every stage a piece goes through, and what happens when a claim has no source.
- Pricing: the plans, the add-ons and the refund rule.
- Terms: the agreement, naming the company you contract with.
- Privacy policy: what is collected and every third party involved.
- llms.txt: the full product description, written for people and for AI assistants, including the assistant connection.
Get started
Run it on your own site
Checkout takes your first month, or your first year on annual billing, and the plan starts, on your own site and your own topics. You approve every piece before it goes live, and you can cancel any time from the dashboard. Ask within 7 days of a payment and you get all of it back while fewer than 7 articles have been generated since that payment. From 7 on, you get back the part that covers the articles not yet generated.